Shipping Policy
Every order is made fresh in small batches within 3–5 business days, then delivered within 5–6 business days. We currently ship to addresses within California only.
1. Processing time
We make your order after you place it (for Zelle orders, after your payment arrives), so please allow 3–5 business days before it ships. Need it by a certain date, such as a party or gift? Note the date at checkout or email order@jivanlaxfoods.com at least 14 days ahead and we'll do our best to plan around it.
2. Where we ship
We currently ship only to addresses within California. We can't ship to other states, internationally, or to APO/FPO addresses at this time. If you're outside California, sign up for our emails and we'll let you know when we expand.
3. Delivery time and cost
Shipping costs are calculated from your order and address and shown at checkout before you pay. The carrier is named in your shipping confirmation email.
4. Ship days and warm weather
We ship Monday through Wednesday so packages don't sit in a carrier warehouse over the weekend. Date and nut bars can soften in heat, and products with chocolate can melt, so during warm months we may add insulated packaging or a cold pack, or hold your order until temperatures drop. If we delay your order, we'll email you. Please bring packages inside promptly after delivery.
5. Tracking
You'll receive a tracking number by email as soon as your order ships.
6. Address accuracy
Please double-check your shipping address at checkout. If an order is delayed or returned because the address was incomplete or incorrect, we can reship it once the new shipping cost is paid. Perishable products returned to us can't be resent and aren't eligible for a refund.
7. Lost, late, or stolen packages
If your order hasn't arrived by its expected delivery date, or tracking shows it was delivered but you can't find it after checking with neighbors and your building, email order@jivanlaxfoods.com within 48 hours of the expected or confirmed delivery date. We'll open a claim with the carrier and, when it's approved, send a replacement or refund. Reports made after 48 hours may not be eligible.
8. Damaged in transit
If your bars arrive damaged, follow the steps in our Refund Policy within 3 days of delivery, with photos of the box and products.
9. Contact us
Orders and shipping: order@jivanlaxfoods.com Everything else: support@jivanlaxfoods.com
We provide customer service by email only and do not take phone calls.
